What To Do When Your Supplier Won't Drop Ship: Setting Up Your Own Shipping Account

If you've landed a new supplier but they require you to handle shipping from their warehouse to your customer, you're not alone. This situation is becoming more common, especially as suppliers tighten up their drop shipping programs or focus on wholesale partners. It can feel like "one more thing" on your to-do list, but I promise, it's very doable (and there are even some upsides).

Here's exactly how I approach it, step by step:

1. Ask the Supplier Who They Like

Always ask your supplier if they have a preferred carrier or two. Many of them have established relationships with shippers who are already familiar with their warehouse, staff, and shipping routines. Not only does this make your life easier, but sometimes, these carriers offer better rates or priority service simply because of the volume they receive from your supplier.

Ask for contact names and the best way to schedule pick-ups. Sometimes there are "unwriten rules" about how to coordinate with warehouse teams.

2. Reach Out to Multiple Freight Companies

If you don't get a clear answer (or want more options), reach out to several freight companies that serve your supplier's region. I usually try 3–5, including ones I've used in the past with other suppliers. 

Set up accounts to receive quotes quickly. Don't just pick the first one; try a few, see who communicates well, and compare their pricing and timelines.

3. Build Relationships and Get Quotes

Get a feel for each company's service and responsiveness over a few orders. After a while, a pattern will surface, and you'll know who's reliable and who you want to stick with.

It's perfectly normal to use different carriers at the beginning while you test the waters. Over time, you'll you'll find your favorites.

4. Know Where Responsibility Starts and Ends

Once your chosen shipper picks up the item from the supplier's warehouse, they are now responsible for getting it safely to your customer. Any damage or loss? You'll file a claim with the shipping company, not the supplier.

• Learn the claim process (each carrier has its own unique process) - this is very important.
• Know the deadline for reporting damage (it's often just 3–5 days after delivery) - you must know this information!

5. Be Proactive—Your Customers Will Notice

Most shipping claims have a short reporting window, so here's what I do: after delivery, I call or email the customer to check in and ensure everything arrived in good condition. This helps you catch problems fast. Customers love that you care.

If there's an issue, you can jump in right away with no scrambling or awkward surprises later.

Final Thoughts

Handling your shipping adds a step, but honestly, you'll have more control and visibility than ever before. You get to choose who you work with and how claims are handled, and sometimes, your service is better than what your supplier could do for you anyway.

One last tip: Always ask around—whether it's other suppliers, folks in our Facebook group, or even your competitors. A personal recommendation is worth its weight in gold in this business.

Do you want help building processes like these, or do you need hands-on support? Reach out anytime I'm I'm here to help you keep moving forward.